Shipping Policy

We use Hong Kong Post as our main carrier for both domestic and international orders. For domestic orders, you may also choose courier service by SF express for self pick up from a nearby SF service centre, SF store or EF Locker. Currently, we only ship to an address within Hong Kong. Shipments to other parts of the world shall be in function very soon.

 

 

SHIPPING RATE

Rate is calculated by both weight and size of the item (items) according to Hong Kong postage and SF express.

FREE SHIPPING

Local orders of over HKD 300 are eligible for FREE shipping. This offer is limited to single orders shipped to an address within Hong Kong and we reserve the right to change or discontinue FREE shipping at any time. We cannot ship partial orders. Your order will be shipped when all products are ready.

DOMESTIC DELIVERY

Domestic orders can be delivered within 3-7 business days from the date of dispatch. We do not deliver partial orders. Your order will be shipped when all products are ready. Please note that you can check your order status at MY ACCOUNT in our website.

 

 

DELIVERY METHOD

 

1)  REGISTERED SURFACE MAIL

Please note that registered surface mails require signature of the recipient. Please do not use P.O. Box as the delivery address. To avoid delay, please fill in customer and postal details carefully.

2) SELF PICK UP at SF service center, SF store /EF locker

You can choose your designated pick up point when placing your order. After the order is confirmed, the pick up point cannot be changed. Once the order has been shipped, you will receive a “ready for pick up SMS notification” from SF Express system advising when and the timeframe your order can be picked up at your designated pick up point.

Due to the high usage rate of EF lockers, please be reminded that there may be shipment delay of 1-2 working days for orders using EF locker as their pick up points.